PRIVACY POLICY
This Privacy Policy explains how Lormeza collects, uses, stores and protects personal information when you visit our website, create an account, contact us, or purchase digital products and recharge-related services.
1. Scope of This Privacy Policy
This Privacy Policy applies to information collected through Lormeza and our related online services. It covers visitors, registered customers and individuals who contact us regarding digital products, gift cards, recharge services, shopping products, travel-related products, entertainment products, software services and other digital solutions available through our website.
2. Information We Collect
We may collect information that you provide directly to us, including your name, email address, telephone number, billing information, account details and information submitted through contact or support forms. The information requested may vary depending on the service you use and the nature of your inquiry or order.
3. Account Information
If you create an account, we may store information required to manage your account, order history, saved addresses and account preferences. You are responsible for maintaining the confidentiality of your login credentials and for notifying us if you believe your account has been accessed without authorization.
4. Order and Transaction Information
When you place an order, we may collect and process information relating to the selected product, denomination, order value, payment status, transaction reference, order date and delivery or redemption status. This information helps us process orders, provide customer support and maintain appropriate transaction records.
5. Payment Information
Payments may be processed by third-party payment providers. We generally do not store complete payment card numbers or sensitive card authentication data on our own systems. Payment providers may collect and process information according to their own privacy and security policies.
6. Technical and Usage Information
When you use our website, certain technical information may be collected automatically, including your IP address, browser type, device information, operating system, referring pages, pages visited and approximate access times. This information may be used for website operation, performance monitoring, security and service improvement.
7. Cookies and Similar Technologies
Lormeza may use cookies and similar technologies to maintain website functionality, remember user preferences, support account sessions, analyze website usage and improve the customer experience. Where required by applicable law, non-essential cookies may be used only after appropriate consent has been obtained.
8. How We Use Personal Information
We may use personal information to process and manage orders, provide digital or recharge-related services, operate customer accounts, respond to inquiries, provide redemption or product guidance, prevent fraudulent activity, maintain website security, improve our services and comply with applicable legal or regulatory requirements.
9. GDPR Legal Bases
Where the General Data Protection Regulation (GDPR) applies, we process personal data only when a valid legal basis exists. Depending on the circumstances, processing may be necessary to perform a contract with you, comply with a legal obligation, pursue our legitimate interests, or rely on your consent. Where processing is based on consent, you may withdraw that consent at any time, subject to applicable law.
10. Sharing of Personal Information
We may share limited personal information with service providers that help us operate the website and fulfill customer orders, including payment processors, hosting providers, analytics providers, communications providers and digital service partners. Information is shared only where reasonably necessary for the relevant service or where required by law.
11. International Data Transfers
Some service providers may process information in countries other than the country in which you reside. Where GDPR or similar data protection requirements apply, we seek to use appropriate safeguards for international data transfers, which may include contractual protections or other legally recognized transfer mechanisms.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer support, accounting, fraud prevention, dispute handling and legal compliance. Retention periods may vary depending on the type of information and applicable legal requirements.
13. Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration or disclosure. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure, and customers should also take appropriate steps to protect their account credentials and devices.
14. Your GDPR and Privacy Rights
Where applicable, you may have the right to request access to your personal data, request correction of inaccurate information, request deletion, restrict certain processing, object to certain processing, request data portability and withdraw consent. You may also have the right to lodge a complaint with an appropriate data protection authority. These rights may be subject to legal limitations and verification requirements.
15. Marketing Communications
If you choose to receive promotional communications, we may send information about new digital products, service updates or special offers. You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the message or by contacting us. Service-related or transactional communications may still be sent when necessary to manage an order or account.
16. Policy Updates and Contact Information
We may update this Privacy Policy periodically to reflect changes to our services, technologies, business practices or legal requirements. The updated version will be published on this page. If you have questions about this Privacy Policy, GDPR rights or the way we handle personal information, please contact LORMEZA, LLC at [email protected] or by using the contact information available on our website.