PAYMENT POLICY
This Payment Policy explains how payments are accepted and processed on Lormeza for digital products, recharge-related services, gift card services and other electronically delivered products available through our website.
1. Accepted Payment Methods
Lormeza accepts payment methods made available during checkout. Depending on your location, device and payment provider, available options may include Visa, Mastercard, PayPal, Apple Pay, Google Pay and other supported payment methods displayed on the checkout page. The availability of a particular payment option may change based on the payment provider, transaction type or customer location.
2. Currency and Product Pricing
The primary checkout currency used on our website is USD unless another supported currency or converted amount is specifically displayed during your shopping session. Product prices, available denominations and the final amount payable are shown before you confirm an order. Customers should review the final checkout amount carefully before submitting payment.
3. Payment Authorization
When an order is submitted, the selected payment provider may request authorization from your bank, card issuer, wallet provider or other financial institution. An order is not considered successfully paid until payment authorization has been received. If authorization is declined, cancelled or not completed, the related digital product or recharge service may not enter fulfillment.
4. Digital Order Processing
Because Lormeza provides digital products and recharge-related services, successful payment may allow the order to enter processing shortly after authorization. Depending on the product, processing may include digital fulfillment, recharge execution, voucher or code delivery, account-related service processing or another electronically delivered service. Customers should verify the product, denomination, region and account information before completing payment.
5. Pending, Failed or Cancelled Payments
A payment may sometimes appear as pending while your bank or payment provider completes authorization. If payment fails or is cancelled before authorization is completed, the order will generally not be fulfilled. In some cases, a temporary authorization may appear on your payment account even when an order is unsuccessful. Such temporary holds are normally released according to the policies and processing times of the relevant bank or payment provider.
6. Payment Security and Verification
Payments may be handled through supported third-party payment providers using their own security and verification systems. Additional verification may be requested for certain transactions to help prevent unauthorized payments, fraud or misuse. We may delay or decline an order when payment cannot be verified or when a transaction presents an unusual payment or security concern.
7. Duplicate Charges, Refunds and Payment Corrections
If you believe you have been charged more than once for the same order, charged an incorrect amount or experienced another payment-related error, please contact our support team with the relevant order and transaction details. Confirmed duplicate or incorrect charges will be reviewed and corrected where appropriate. Approved refunds are normally returned to the original payment method and remain subject to the processing time of the relevant payment provider or financial institution.
8. Payment Questions and Disputes
If you have questions about a payment, pending transaction, billing error or refund, please contact us at [email protected] or through our Contact Us page. When contacting us, include your order number, purchase email address and a description of the payment issue. We recommend contacting our support team first so that we have an opportunity to review and resolve eligible payment or order concerns.